How to contact us

As most of you know we are currently experiencing an overwhelming volume of customer requests. We are dealing with these best we can.

As a result of the many enquiries we’ve had to limit the hours you can reach us via chat and phone. Instead we encourage you to use this Help desk, the MATE Assistants and other sources too selfserve if possible.

If unable to solve your issue yourself, please reach us on the following channels:

  • Email: hello@mate.bike (please provide as much information as possible, i.e. your order number etc. so our Customer Service team can serve you more efficiently)
  • Chat: Open on Facebook, weekdays from 10-15 (CET)