Customer Service

On this page you’ll find an overview of topics and answers to various questions. We will constantly be updating this section to help you find the answers that you need.

• Why buy a MATE?
• MATE model comparison
• Independent reviews
• Buying a MATE second hand

• Shipping and delivery
• What to do if parts are missing upon delivery?

• How to register your bike
• How to maximise battery range

• What to do if bike gets damaged or isn’t working?
• Recommended handlebar screws