What to do if your MATE is missing parts

If your MATE arrives with part(s) missing, please fill out this form. Our Customer Service team will then review your case and resolve as quickly as possible.


Please note:
We are currently in the process of setting up our spare parts center. We’re working as quickly as possible and expect to have it up and running in November 2019. Therefore, it will take some time to fulfil all requests as we currently have a backlog. We appreciate your patience.