How to register your MATE
On this page we will guide you on how to register your MATE.
For insurance purposes we recommend you register your MATE as soon as you receive it. Should your bike get stolen most insurance companies require you to provide a frame number. Registration helps you keep a record of this important information.
Please note: We also advise that you hold onto your sales receipt/invoice for further proof of ownership.
- Locate the frame number on your bike
- Register it in the MATE X Assistant
1. Locating your frame number

2. Register it in the MATE X assistant
If you wish to register from desktop please use this link. On mobile you can click the same link and then follow the steps in the below gallery.
The MATE X Assistant can also be downloaded by scanning the QR code on the side of the box your bike was delivered in.
- Locate the frame number on your bike
- Register it in the MATE Classic Assistant
The MATE Classic Assistant can also be downloaded by scanning the QR code on the side of the box your bike was delivered in.
1. Locating your frame/serial number

2. Register it in the MATE Classic assistant
If you wish to register from desktop please use this link. On mobile you can click the same link and then follow the same steps as for the MATE X.