How to register your MATE

On this page we will guide you on how to register your MATE.

For insurance purposes we recommend you register your MATE as soon as you receive it. Should your bike get stolen most insurance companies require you to provide a frame number. Registration helps you keep a record of this important information.

Please note: We also advise that you hold onto your sales receipt/invoice for further proof of ownership.

To register your MATE X you need to do 2 things:
  1. Locate the frame number on your bike
  2. Register it in the MATE X Assistant

1. Locating your frame number

The MATE X frame number starts with WMAB and is located on the underside of the bottom bracket:

2. Register it in the MATE X assistant

If you wish to register from desktop please use this link. On mobile you can click the same link and then follow the steps in the below gallery.

The MATE X Assistant can also be downloaded by scanning the QR code on the side of the box your bike was delivered in.

To register your MATE Classic you need to do 2 things:
  1. Locate the frame number on your bike
  2. Register it in the MATE Classic Assistant

The MATE Classic Assistant can also be downloaded by scanning the QR code on the side of the box your bike was delivered in.

1. Locating your frame/serial number

The MATE Classic serial number is located on the top of the head tube just above the MATE logo (see below photo). Some Classic bikes also have a frame number which is located on the underside of the bottom bracket.

2. Register it in the MATE Classic assistant

If you wish to register from desktop please use this link. On mobile you can click the same link and then follow the same steps as for the MATE X.