Second hand ownership

If you’ve bought your MATE second hand it’s important that you understand the following:

  • Warranty – Warranty only applies to the original owner of the MATE bike. Therefore if any parts are damaged we will not be able to provide you any replacement parts unless you pay for them. This policy is also stated in the owners manual in the warranty section (in case your used MATE came with the owner manual). Lastly this policy is common amongst most bike companies.
  • Support – Although we cannot provide you any free warranty parts, you’re welcome to contact our Customer Service team for any issues you have as long as you are in possession of original receipt of purchase. We also encourage you to download the MATE Assistant where you – in addition to this helpdesk – can get tips to maintaining your bike in the best possible way.